Support

Subscriptions are billed and managed by Apple. To cancel, open the Settings app on your iPhone, tap your name, then Subscriptions, choose Graffy and tap Cancel Subscription. You can also go to apps.apple.com/account/subscriptions.

Cancel at least 24 hours before the end of the current period to avoid being charged for the next one. You keep Pro until the end of the period you already paid for. Deleting the app does not cancel a subscription.

Sign in with the same Apple ID you used to subscribe, open Graffy, go to Settings and tap Restore Purchases.

Payments are processed by Apple, so we cannot issue refunds ourselves. You can request one at reportaproblem.apple.com.

In Graffy, go to Settings and tap Delete My Data, then confirm. This permanently deletes your profile, posts, creations, uploaded photos, likes, follows, reports and blocks from our servers. It cannot be undone.

Graffy has no email or password login: your account is tied to your device. If you can no longer use the device, email us your username and we will help. Deleting your data does not cancel an active subscription; cancel it through Apple as described above.

Tap the … menu on a post and choose Report, then pick a reason (inappropriate, spam, copyright or other). Reported content is reviewed by our team, and content that receives multiple reports is hidden automatically until it is reviewed. We act on reports of objectionable content within 24 hours and remove the content and ban the user where appropriate.

To stop seeing someone, use Block from the same menu or from their profile. Their posts will no longer appear in your Feed.

For urgent issues, or if you believe your copyright has been infringed, email aacarsefa@gmail.com with a link or screenshot of the content.

• Allow camera access: Settings › Privacy & Security › Camera › Graffy.
• Use AR in a well-lit space and point the camera at a flat, textured wall. Plain white or glossy surfaces are hard to detect.
• Move your iPhone slowly from side to side for a few seconds so it can find the surface.
• Make sure you have an internet connection so your creation can load.

• Check your internet connection and try again. Generations can take up to a minute.
• Some prompts or photos are blocked by our AI provider's safety filter. Try rewording your prompt or using a different photo.
• If you reached your generation limit, the app will tell you when it resets.
• If a generation failed and you think it was counted against your limit, email us with your username and the approximate time.

Check Settings › Privacy & Security › Photos › Graffy and allow access. Graffy only uploads the photos you pick yourself.